- POLICIES -
A Day To Remember prides itself in designing top quality parties and providing our families exquisite customer service. Our policies are designed to deliver and create a memorable and stress-free party for the guest of honor and parents. To ensure our parties are focused on your child, we strictly adhere to the following practices in order to make this special day as stress-free for as possible:
-
A non-refundable deposit is required at the time of booking a party. Deposit price depends on package.
-
All deposits are non-refundable. We understand children can get sick, and therefore you can postpone your party one time. We will gladly work with you to find an alternate party date.
-
If you choose to cancel our services for ANY reason, your deposit is forfeited.
-
Deposits cannot be applied to other services or add-ons.
-
If a party date needs to be changed for reasons other than inclement weather or family emergency, the client is responsible for paying another deposit fee to A Day To Remember, due to loss revenue.
-
Deposits due may be paid in the form of cash or credit card (we do not accept checks). The remaining balance must be paid in full 5 days prior to event.
-
A final headcount is required five business days before the date of your party.
-
There are additional charges for any extra guests outside of the agreed upon package amount.
-
If a child participates in any way such as taking part in any activities regardless of age, he or she will be included in the guest count.
-
If less than the agreed upon amount of children attend the party, the package price remains the same.
-
All party decor is owned by A Day To Remember and will not be distributed to the birthday child or party guests.
-
Parents and other adults are welcome to stay. Siblings need to be supervised with adults, unless they are guests of the party.